Privacy Policy
ChemicalxLab (“we”, “us”, “our”) is committed to protecting the privacy of laboratories, pharmacies and professionals who use our website and services. This policy explains what information we collect, how we use it and the choices you have.
Information we collect
We collect information you provide directly — such as your name, organisation, email address, shipping and billing details — when you create an account, place an order, request a quote or contact our team. We also collect technical information automatically, including your IP address, browser type and pages visited, to operate and improve the site.
How we use your information
- To process orders, quotes and deliveries, including compliance verification for regulated products.
- To provide certificates of analysis, safety data sheets and order documentation.
- To respond to enquiries and provide customer support.
- To send service messages and, where you have opted in, product and compliance updates.
- To detect, prevent and address fraud, security and technical issues.
Sharing your information
We do not sell your personal data. We share information only with service providers who help us operate — such as payment processors, couriers and hazmat carriers — and where required by law or to meet regulatory obligations for the sale of controlled or hazardous materials.
Data retention
We keep your information for as long as your account is active or as needed to provide services, comply with legal and regulatory record-keeping requirements, resolve disputes and enforce our agreements.
Your rights
Depending on your location, you may have the right to access, correct, export or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@chemicalxlab.com.
Cookies
We use essential cookies to run the site and, with your consent, analytics cookies to understand how it is used. You can control non-essential cookies through the consent banner and your browser settings.
Contact us
For any question about this policy or your personal data, email privacy@chemicalxlab.com or use our contact page.
This policy is provided as a starting template and should be reviewed by your legal counsel before going live.